Alison Griffin – Financial Controller
Link Trading
Link Trading has been dealing with Smile IT since 2008. Smile IT have become a valued business partner of Link. Peter Drummond leads a team of highly skilled and professional IT consultants. All the staff at Smile IT take ownership of a client’s problems and don’t relinquish them until the problem has been solved. This is a highly valued attribute in any business partner however is especially important for Link where the smooth operation of our organisation is dependent on our IT systems.
Our experience with Smile IT ranges from discussions at the inception of IT systems, through to purchase, installation and ongoing support and maintenance. Smile IT endeavours to find the most cost effective and efficient solutions to any of our IT issues.
Link Trading have utilised all Smile IT services and highly recommend them to any organisation.
Murray Craig – Managing Director
Solar Centre Brisbane
Smile IT rang us to let us know that one of our computers hard drives was about to die. They made sure that the latest backup had gone through and arrived the next day with a new hard drive. Sure enough the old one had already died. This proactive monitored approach is invaluable to us. It also helps knowing what our IT support budge is upfront which allows for accurate financial planning and east of mind. Smile IT have a great can do approach.
Don Fraser – Managing Director
Solar Centre Ipswich
We previously managed our own IT and we did it really badly. For a fraction of the cost of having a full time IT Staff we have a competent certified Technology Guru managing and maintaining our systems. Smile IT has saved us thousands annually by showing us where technology can cut costs for our business. Our desk less phone system still brings in a WOW factor to all the staff. Another wow factor is watching an engineer control the mouse and fix our computers remotely … well done Team Smile IT!
Rhona Fraser – Counsellor
Stepping4Ward
We do not have a support plan because we have some experienced IT staff, but when we run in to technical problems that are above our head we call on the Smile IT Engineer Service. To date everything has been fixable by them.
Other comments from Clients
My small company only has two laptops and a printer. The Smile IT Remote backup program is great!! It backs up our laptops all the time in the background to their data centre. I can then restore files from any computer anywhere in the World.
Our server and Network have never been in better shape since we signed up for your Support Pro Plan. Everything just works! Congrats to your team for providing a good service.
We have cut our IT costs tenfold because Smile IT Support Team showed us that we can consolidate our three offices and use just one server over a Point to Point VPN solution. We are working off terminal server and our QuickBooks speed has never been better.
Our sales reps are continuously on the road using Telstra data cards to access mail, quotes, billing and remote faxing. Anything we have access to in the office they have access to on the road which has allowed us to really streamline our processes, save time and provide our clients with a more efficient service.
Great to know that our servers are monitored 24/7 /365.
Your VOIP solution has saved us $350 a month on phone calls. Changing our internet provider for us has increased the speed and saved us $100 a month because we were on a plan that was overkill.