Smile IT Network Services - Offsite Remote Monitoring with Onsite Support

Remote network monitoring allows us to anticipate or identify issues before they become major problems.

Our Network  Center monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our Client IT Support Center or an onsite visit by your consultant. Business impact rules are determined with you in advance for each device or service being monitored, so All Covered knows how you would like us to resolve an issue – 24 x 7, the next business day, our next on-site visit or any other interval.

Smile IT Network Services - Remote Network and PC Support

If Remote IT Support is required, the  engineer is equipped to handle the issue using state-of-the-art tools and our network guidebook documentation. Our Remote Computer IT Support System allows the engineer or consultant to securely log into the server, pinpoint the problem and resolve it remotely. The IT service is convenient and provides a fast response because IT support can be done 24 x 7 without intervention on your part or disruption to you.