career opportunity at Smile It

Smile IT Career Opportunity – We Need Your Smile!

Career opportunity for a Level 2/3 Systems and Network Engineer
About the Role
We are currently seeking an experienced Level 2/3 Systems and Network Engineer for a full time position based at our Brisbane office in Murarrie. This person will be joining a dynamic team and working in a relaxed and fun environment. We provide all of our team great opportunities to advance their careers through training, certifications, job opportunities and great incentives. 
You will be working along side a great team helping add to the skill set of the senior engineers. You will be required to work on escalations as well as guiding those below you. You need proven experience with complex issue resolution as well as be prepared to wear a number of hats including client management. You will run your own projects and coordinate the team below within the project.
About Smile IT
We are a growing Managed Service Provider who provide ongoing BAU services. We also have a Wholesale telecoms arm to the business offering our clients cloud phone systems and a range of data services. 
Our clients range from small, smart businesses to NASDAQ-listed multinationals. We have helped numerous organisations to be more efficient, more agile, and prepared them to be ready to innovate.
Our accredited partnerships with leading Cloud solution providers including Microsoft Azure and Office 365 (Microsoft Silver Partners), SharePoint, Power BI, GSuite. We help our clients take advantage of the best business solutions on the market.
Role Description & Requirements
You will be working across various client’s covering:
  • ScopingDesign
  • Implementation User
  • TrainingSupport
The role will also have technical client account management responsibilities, including the following:
  • Manage a portfolio of managed support clients
  • Be the dedicated client contact for ongoing customer enquiries and support
  • Regular on-site visits with clients
The successful candidate will ideally have:
  • Experience in client facing roles
  • Advanced Networking technologies including switching, routing, wireless, VPNPreferable to have CCNA and Network Security Experience on Cisco and UbiquitiAzure Experience 
  • Experience in the design and implementation of cloud solutions (predominantly Office 365), Server, Windows, Linux, Hyper-V and VMWare
  • Experience in client account management will be beneficial
  • Previous experience as a team lead will be beneficial 
  • Excellent communication skills
  • Experience using N-Central and ConnectWise is a bonus
  • Exposure to Project methodologies (Agile) and IT Framework (CoBIT, ITIL)
  • Experience working for an MSP
  • Experience conducting IT or Security audits a plus
The role requires to be part of on-call roster and also requires a driving license and a vehicle. 
Applying for the Role
If you believe you are the right person for the role advertised then please submit an application to or visit here and please include the following information in a cover letter with why you believe you are the right person for this position and the reason(s) you are applying for this role.
Job benefits and perks
An exciting career  opportunity to work with a growing MSP. You will have exposure to a number of different technologies. A great team and role with a competitive salary dependent on experience as well as additional benefits are on offer for the successful candidate.