OUR
APPROACH

Smile IT is built on a bedrock of trust. Strong client relationships are a massive priority for us, and we fuel them with clear communications and transparency. Support is provided by our simple and effective processes with clearly defined deliverables and fees. Less confusion means bigger smiles! We also adhere to industry standards across all our services, so you are guaranteed the quality of our work.

METHODOLOGY BASED​

Here’s our delivery model for every engagement:

MEET

1

We meet you, face to face, to discuss a potential job or project. We honestly assess what you need, whether we can help you, and how we can deliver on the project.

PLAN

2

This is where we put together a roadmap of how to approach the job. We’ll either base it on our standard service templates, or customise a bespoke plan for your project.

The plan is then discussed with you, and we agree on timelines and costs. We want a great start to our client relationship, so we always aim for complete transparency in this process.

ACTION

3

The plan is agreed upon, and we start work on your project. Along the way we keep you up to speed on the overall progress, as well as any changes or risks.

DELIVER

4

We obtain formal approval for each identified deliverable in the project plan. This way we know we have provided you with the highest level of value.

DOCUMENT

5

Relevant documentation is provided, and also retained within our IT Governance Framework on your behalf.

MONITOR

6

Once the project is completed we still monitor your progress with a view to providing ongoing support and improvement opportunities. This feedback loop is driven through the online IT Governance Framework.

LEAN PROCESS

We take a ‘LEAN’ approach to IT projects, focusing on continuous and incremental improvement. It’s all about delivering quality quickly and offering you the best value possible. To achieve this we’ve developed a standards-based ‘pack’ of effective and efficient processes customised to your business operations.