what is digital transformation

What is Digital Transformation?

No doubt you’ve heard the phrase ‘digital transformation’ at your workplace or in the media or perhaps even from your IT company. It’s gained traction over the last couple of years as the ‘work from home’ movement really took shape and companies had to start looking at making their tech…
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smile IT annversary

David’s 6th Smile IT Anniversary

Six years ago, David made the move up country to Queensland from Victoria, starting a new life and looking for a new job. The stars aligned, because we just so happened to be looking for reliable, sharp people to help grow our Brisbane Managed Service Provider business.  He applied, interviewed,…
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brisbane customer portal web

Our Enhanced Customer Support Portal

In the world of Managed IT Services, customer portals have developed in importance over the years. Today, they’re regarded as essential for clear communications with the MSP and provider, improving response times and the overall client experience. For leading MSP’s, they’re the main touchpoint between them and their clients. It…
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what is a chief security officer

What is a Chief Security Officer?

The role of the Chief Security Officer, or CSO, is growing in importance in Australia. Once reserved for large corporate organisations, today businesses of all sizes are starting to incorporate this role. It’s a sign of the importance of online security, and the growing hyper vigilance around keeping business data…
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cyber security audit

A Cyber Security Audit Case Study

Smile IT recently undertook a Cyber Security Audit for one of our clients, with an aim to evaluate the effectiveness of their cyber defence controls. This case study is designed to provide an idea of how we adapt our audit approach to individual companies. The aim is to provide relevant…
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