The mining industry needs reliable communications and fast connectivity, no matter how remote a mining site is. Sound impossible? Smile IT makes it possible, thanks to our technical expertise and years of experience in mining industry IT, helping mining companies improve their remote communications. We understand the importance of safety to mining operations, we’ve got the certifications and we’re not scared of a bit of heat. For a mining industry IT service provider who’ll keep your technology seamlessly aligned with the expansion of your mining company, please get in touch.

mine site IT


Does your IT supplier understand mining IT solutions? A remote mining site throws up all sorts of IT challenges for the mining industry. How do you ensure high-speed internet connectivity around the entire site? Can safety data be easily accessed at all times? What’s the best means of facilitating clear and reliable communications to head office?

Smile IT relishes these challenges. We’ve got a great track record of helping mines overcome location issues, safety compliance and ageing technology infrastructure problems. We work with mines across Queensland and Australia, overseeing all facets of their technological operations, from internal networking to access security and data backups. It’s managed IT services for mines, plus so much more.

Some of our successful tasks for mining companies around Australia include:

– Deploying a flawless SD-WAN around an entire mine site, ensuring high-speed connectivity in every corner of the site.

– Performing full technology audits of a mine and advising where to improve safety, efficiency and IT compliance.

– Restructuring telecoms platforms through our SmileTel arm to ensure transparent, fast and reliable communications.

– Drastically improving the security of vital mine site data.

– Heightening access control around a site.

Check out this article for how we helped a successful medium-sized mine overcome it’s technology challenges: A Mining Industry Managed IT Services Case Study



Smile IT has become the go-to experts when it comes to remote communications. We have the strategic partnerships in place and the technology available to deliver fast and clear networks to your mine site. We’re talking reliable and fast internet connectivity to every corner of your mine. It’s transformative from an efficiency and safety point of view.


Any business is a target for hackers in the modern age. The larger your organisation, the more priority you should place on staying cyber secure. There’s a lot at stake when you’re running a big mining operation, so you need cybersecurity experts looking after your tech infrastructure and your valuable company and client data.


Downtime – the word nobody running a mine site wants to hear! Downtime can cost hundreds of thousands of dollars a minute and should be avoided at all costs in the mining industry. You want a tech infrastructure in place that doesn’t let you down. On where problems are predicted and dealt with before they lead to downtime.


The mining industry is full of legislation designed to guide companies in their operations and administration. The tech space certainly isn’t any different, and you want effective IT governance in place to ensure you’re on the right side of the rules and regulations. Smile IT will ensure your IT governance is helping you achieve your business goals while managing risk.


When you have super fast networks and clear lines of communication, mine site safety improves exponentially. Technology that uses predictive insights and analysis can help deal with safety issues before they arise. Improved data collection capabilities also mean better-informed decisions, leading to a safer, more productive site, whether you’re in Mt Isa or Moranbah!


Automation is essential on a modern mine site, and to support this progressive technology a high-speed network is required. Automated systems and operations mean safer working conditions, enhanced productivity and efficiency, better fleet and vehicle management and optimised performances in many aspects of the mine site.

Interested in our Mine Site IT?



Smile IT has a long history of providing expert tech, communications and IT support to various clients in the mining industry. Here’s a breakdown of what we’ve done for some of our longstanding mine-site clients in the last few years. If you’re looking for an IT provider that knows how to make a mine site more efficient and productive and has the track record to prove it, then you’re in the right place!

Middlemount Coal logo



Middlemount Coal operates more than 20 different mining-specific software systems at their large open-pit mine site. Their complex network requires wide area coverage as well as multi-site connectivity. Smile IT learned about their business needs and the internal operations of their systems, allowing us to provide a world-class first line of support for their tech infrastructure. This has led to consistent up-time for their business-critical systems.

Using our experience with ITIL and COBIT governance frameworks, we identified areas of concern and successfully implemented the following:

  • Development of an Online Induction Application for visitors
  • Telecommunications restructure project including relocation of data centre and supply/configuration of IP phones. (Major cost savings were achieved)
  • Telematic monitoring on all vehicles using Wenco (including Wi-Fi mesh for pit coverage)
  • Improved security, swipe cards, boom gates and CCTV across the mine site
  • Implemented full documentation and IT handbook for site and support
  • Installed long-range microwave links for wide-area network access
  • Installed a multi-panel Informational TV solution for safety and training.
Hanwha Logo



The Hanwha Group is a “Fortune Global 500” company and one of the top-ten business organisations in South Korea. Hanwha has a significant presence in Queensland and Western Australia. They’re selective of who they partner with, so we’re proud they chose Smile IT for their IT solution delivery.

Some of the tasks we’ve undertaken for them include:​

  • Remote data migration and technical assistance on laptops and desktops
  • Configuring and managing remote CCTV camera systems
  • Establishing and configuring wireless networks in remote areas of Australia
  • Remote, long-range communication links in 4G, fibre, satellite and copper
  • Managing their decentralised, cloud-based corporation
  • RMS (Remote Mixing Station) Site Install, Connectivity and Support
  • Design of Enterprise Architecture and IT Strategy
  • The review and implementation of a Data Governance framework
  • Savings of $25K per month implementing managed Telecoms, multi-provider data links and IP phone
  • Savings of up to 200K on project costs leveraging new network technology
Coalmont Logo


Smile IT designed, purchased and implemented an IT infrastructure solution for the new Coalmont Brisbane office. We had to:

  • Deploy and install a physical server
  • Deploy and install networking equipment and firewall
  • Deploy and install desktops and laptops based on user requirements
  • Deploy and implement security policies based on corporate requirements
  • Deploy and implement Cloud servers and Office 365 for email services
  • Deploy and implement Remote Monitoring and Maintenance software to monitor and maintain servers and workstations
  • Deploy and install a secure VPN for external users to securely access files hosted on the server in Brisbane
  • Implement an effective Backup and Disaster Recovery Solution using Shadow Protect and network attached storage
  • Deploy and install VOIP phone systems.

Smile IT is also responsible for assisting their Canadian staff with VPN access into the Brisbane office, and for replication of data from Canada to the server in Brisbane. For this Coalmont adopted our Cloud solutions and phone systems to allow for seamless communications.

Atherton Resources Logo



Smile IT provided IT support and maintenance for the IT infrastructure and staff operating from remote sites in Townsville and Chillagoe. We were responsible for:

  • Monitoring and maintaining all IT infrastructure at the two sites. This included the various servers, networking equipment and workstations used by the 40-plus staff onsite
  • Smile IT deployed and configured new networking equipment so that a secure site-to-site VPN could be established between the Townsville office, the Chillagoe office and the Brisbane office
  • Smile IT implemented WAN acceleration technology which considerably helped improve the links at the remote sites
  • Smile IT implemented a new backup and disaster recover solution to backup all server data to network attached storage and then replicate the backup data to external hard drives. This allowed the data to be taken offsite and used for recovery purposes in the event of a disaster
  • Smile IT designed and implemented a wireless point-to-point and 4G solution to provide internet access from the main office building in Chillagoe to site offices. These included 15-kilometre links from site to base station.
Auctus Resources Logo


Working in Perth, Smile IT’s role with Auctus minerals was to provide IT support services after Auctus Minerals purchased Mungana Goldmines. This involved the following:​

  • An IT Helpdesk service
  • Provision of IT equipment during the transition process. Support was provided to the Perth office to provide IT equipment during the transition process
  • We teamed with Auctus Minerals management and their onsite consultants to provide detailed documentation of all the IT infrastructure. We also designed a refresh strategy to replace existing hardware across urban and remote sites
  • We did a site audit and network analysis as a planned basis for the implementation of a robust communication systems across the group
  • Smile IT worked with Ergon energy to build a $300K microwave solution to provide a high grade network to the mine site.
Mungana Goldmines Logo



Smile IT was contracted to plan, implement and deploy the IT infrastructure for Mungana Goldmines in their Brisbane offices. We also assisted with setting up remote sites and the staff IT requirements for 40 users. Our IT infrastructure solution for the Brisbane office included:

  • Deploy and install a physical server
  • Install SQL server and document management solutions
  • Deploy and install networking equipment and firewall
  • Deploy and install required geological software packages
  • Deploy and implement Remote Monitoring and Maintenance software to monitor and maintain servers and workstations
  • Deploy and install a secure VPN for external users to securely access files hosted on the server in Brisbane
  • Implement an effective Backup and Disaster Recovery Solution using ShadowProtect and network-attached storage.




Are you looking to break into the world of mining IT? We’re often on the lookout for qualified professionals to join our team of Smiles! Check out our ‘Careers’ page and see our current job vacancies.

We’re a progressive and forward-thinking managed service provider that goes far beyond managed IT services. If the Smile IT ethos resonates with you then get in touch! We offer an awesome working culture, with great opportunities for career progression.