OUR
TEAM

At Smile IT we believe that people should love what they do, and the environment they do it in! We try create an enjoyable space that promotes cohesion and support among team members. This means our employees are goal-focused, energetic and value team membership.

We celebrate successes, learn from challenges and are always looking towards improving ourselves. This translates into a happy team and satisfied customers. Smiles all round!

MSP Team Members

PETER
SENIOR PROJECT AND ACCOUNT MANAGER​

Peter has built Smile IT from the ground up. He understands how to align technology with business processes and systems. His impressive technical knowledge combined with a commitment to honesty and integrity are the perfect building blocks for a successful organisation.

Managed Services Team

LAUREN
ADMINISTRATION MANAGER / CLIENT RELATIONS

Lauren’s customer service and organisational skills keep our clients smiling! Her no-fuss approach to life keeps the business running smoothly as she takes care of our staff, clients and accounts.

MSP Team Portraits

GLEN
ICT STRATEGIC CONSULTANT

Glen has over 30 years of experience in the IT industry. With an entrepreneurial background in systems analysis and development, he has also worked as a director in a number of globally recognised consulting firms. He is passionate about effective IT-enabled change. Glen is a brilliant business consultant and a fantastic asset to our company.

Cloud Solutions Team

MATTHEW
SALES AND ACCOUNT MANAGER

Matt has been working with Smile IT for ten years as a Senior Engineer. He specialises in setting up and maintaining Microsoft environments for our clients. One of Matt’s greatest strengths is his ability to communicate with technical and non-technical customers, allowing him to build meaningful and lasting relationships.

IT support desk officer

DAVID
IT SUPPORT DESK OFFICER

David has a strong background in IT support and systems administration. His committed work ethic and personable manner mean he is an integral cog in our consulting machine.

IT Support Desk Officer

GRIER
IT SUPPORT DESK OFFICER

Grier brings a wealth of international experience to the Smile IT table, having worked in Europe, Africa and Australia. Boasting an immense set of qualifications, he backs up his theoretical knowledge with practical skills and a smile that just never goes away!

Grantley_Headshot-web

GRANTLEY
BUSINESS DEVELOPMENT MANAGER

Grant brings a wealth of business management experience from different industries and knows the impact technology can make on a business. With a strong focus on business continuity and improvement, he wants your IT and telecoms strategy to be clear, compliant and effective.

Smile It team

RAMI
TECHNICAL TEAM LEADER

Rami is like a bank of knowledge, with a wealth of experience gained from 14 years at the leading edge of IT and telecommunications. His project management skills from working in the oil, mining and gas industry are extremely useful to Smile IT!

Smile IT team Brisbane

PETER 
HELP DESK TECHNICIAN

A wide variety of skills in different aspects of IT make Peter our go-to-guy for operations work. This multi-talented man also has a degree in film and media, so he provides value and insight to our visual marketing efforts.

Smile IT team

ROBERT
HELP DESK TECHNICIAN

Robert’s customer service skills are perfectly complemented by his can-do attitude and his IT technical knowledge. Professional and dependable, he impresses us daily with his problem-solving abilities and his willingness to learn.

Smile IT team Brisbane

SHAUN
BUSINESS IMPROVEMENT OFFICER

A master of time management, Shaun is working for us while studying for his Bachelor of Commerce. This hard-working chap never says no to a challenge, and is proving indispensable to the IT consulting side of Smile IT.

Level 1 Help Desk

JUDE
HELP DESK TECHNICIAN

Young gun Jude is laying the foundation for lift-off into a career of technical genius. An IT student at QUT, he takes care of our Help Desk in a part-time role. He has impeccable knowledge in database management, enterprise technology and network security, and is indispensable to Smile IT.

Smile It Service Coordinator

NICOLE
SERVICE COORDINATOR

With the biggest smile in the office on her face, Nicole brings energy, enthusiasm and stellar customer service to this role. From taking care of incoming calls to managing the techies schedules, she keeps Smile IT going!

Brisbane Network engineer

ZACK
IT SUPPORT DESK

A never-say-die attitude, a heart of gold and an incredible work ethic have held our network master Zack in good stead during his life. We’re really lucky to have his customer service skills and technical knowledge being put to use for Smile IT.

Jake

JAKE
SOFTWARE DEVELOPER

Full stack developer and multi-talented coder, Jake comes to us with years of experience in Python, Django, Linux and a host of other technologies. We’re really excited about his input into the Smile IT web application space!

Digital content creator

GAVIN
DIGITAL CONTENT CREATOR

Specialist copywriter Gavin takes care of all our blog posts, written marketing material and web content. With degrees in Journalism and Mass Communication plus many years experience, he’s a gun wordsmith, savvy marketer and all-round top bloke.

Interested in working with us?