Businesses based in Emerald and surrounding areas can now access world-class IT support and services through Smile IT. As a managed service provider, we cater to a large range of industries, from mining to agriculture, transport and industrial. If you need improved communications, better data storage, less downtime and a more seamless IT environment, get in touch with us. We’re the Bowen Basin IT experts.


Say goodbye to slow networks, poor communications and excess downtime.

Say hello to Smile IT.

We love the challenges of working in the more remote regions of Queensland. With a growing presence in the Bowen Basin, we’re able to help farmers, mining companies and businesses of all kinds with improved efficiency and faster connections.

Smile IT wants to revolutionise how your organisation operates and ensure your location never affects your ability to do business. Less hair-pulling, more time to focus on big picture issues like growth and development.




Do you need to improve connectivity right across your mine site or farm? No problem. We can deploy an SD-WAN that provides high speed connections to your staff no matter their location.

Are you concerned about the security of the large amounts of data created by your business? We can provide a security audit identifying any weaknesses in your current setup. Our cloud services include online data storage and backup, giving you complete peace of mind.

How about having a managed service provider keeping your IT environment fully functional and updated? Would that relieve some immediate and long-term stress for you? That’s what Smile IT, your Emerald IT Company, are here for.

Whether you’re looking for managed IT services in Moura, Mouranbah, Middlemount or Longreach, get in touch and let’s set you on the path to better IT and improved business operations.



Mine Safety

Our mining IT services have helped improve communications, safety and efficiency on a number of mines around Queensland.


Technology Audits

Thanks to Smile IT, farmers can enjoy super fast networks and business telecoms, no matter where they’re located in Emerald.


Integrated Tech

Security and communications are paramount to transport companies. Smile IT can ensure these both operate to maximum effect.

Learn More About Our Emerald IT Services

What Smile IT Does in the Bowen Basin

This is a look at some of the IT and telecom services we can provide to clients in Emerald and the surrounding region. Contact us now if you have any questions about what we can do for you.

Friendly customer support service operator with headset working in call centre.

IT Project Services

A well-executed IT project will follow a management methodology that streamlines processes, reduces costs and improves your organisations efficiency. Whether it’s a one-off project or ongoing IT consulting and support, Smile IT brings proven IT project services to Emerald and surrounding areas in the Bowen Basin.

  • Enterprise Storage Implementations
  • Server/Hypervisor Installations
  • Site/Branch Directory Synchronising and Data Management
  • Infrastructure Design/Architecture Services
  • IT Project Management / Pmbok
  • IT Support Desk Services
  • IT Proactive Maintenance and Monitoring
  • MS Azure Cloud Services
  • Office 365 Consulting and Support (Microsoft Teams Training and Implementation)
Emerald business telecoms

Business Telecoms

Smile IT can bring sophisticated business telecoms systems that integrate voice, data and video. Super fast networks and cutting edge equipment combine for seamless internal and external communications in rural Queensland.

  • Billing Management
  • Microsoft Teams Calling
  • Fibre Internet
  • Business Grade Internet Services
  • Business Phone Systems
  • Internal Networking
  • Private Wan and SD Wan
  • Wan Acceleration
Security camera emerald queensland

IT Security and Compliance

With an expert team qualified in multi-site security, CCTV and access control, Smile IT can take care of your physical worksite access and monitoring as well as your cyber security.

  • Security Auditing and Recommendations
  • Security Implementations CCTV and Perimeter Security
  • Penetration Testing
  • Onsite / RemoteSecurity Awareness Training
  • Dedicated Security Operation and Monitoring Centre
  • Access Control / Time and Attendance / Boom Gates / Door Security / Fence Perimeter Monitoring
cellular radio communication antenna tower for mobile phone to support coverage area subscribers. voice communication and high speed  data  infrastruckture

Microwave Services

Wireless technology isn’t waiting around for anyone, and you need an IT partner to help you stay ahead of the curve and excel. With our knowledge and experience in wireless and microwave technology, Smile IT is here to help.

  • Tower Design and Implementation
  • Support / Monitoring/Management
  • Spectrum Analysis
  • Link Design/Architecture Services
  • Link/Site Maintenance Plans
  • Ongoing Support Services
  • Mobile Boosting Design and Implementation (CEL-FI)
Network architecture and design

Networking Services

Your network is the backbone of communication within your business. As technology advances, the face of networks is changing… are you keeping up? From design to implementation and monitoring, Smile It can help you regain control of your network.

  • Network Architecture and Design
  • Network Project Management and Implementation Services
  • Wireless Mesh Architecture and Design
  • Wireless Mesh Project Implementation Services
  • Dedicated Network Operations and Monitoring Centre
  • Cisco Certified Engineers
  • Multi-Vendor Certified, Cisco, Rajant, Ubiquiti, Aruba, Meraki
Internet of things Emerald and Bowen Basin

Other Services

Our skilled team wide range of experience, knowledge and certifications in various aspects of technology. This includes but isn’t limited to:

  • Digital and Analogue UHF Radio Implementation
  • Digital and Analogue UHF Radio Support and Troubleshooting
  • Digital and Analogue Radio Design and Project Services
  • IOT/ GPS / Tracking / Fleet Management/ Sensors
  • Fuel Farm Management / Security
  • Structured Cabling Design and Install
  • Software Design
  • Software Development
  • Automated Guest Induction Solution Implementation

Looking for an Emerald IT company?