The accounting industry has seen mainstream adoption of cloud-based services. The shift to online has streamlined how accountants do their work and communicate with their clients, with cloud accounting software such as Xero fast becoming the industry standard. This level of adoption needs IT support, which is why Smile IT’s managed IT services for accountants are so important. 

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You’re an accounting firm, which means your clients come to you for your skills with numbers, your knowledge of the business environment and your experience in helping businesses manage their finances. 

They don’t come to you for your proficiency in IT. And as important as IT is to the seamless functioning of your accounting business, you don’t have the time to focus on making sure it’s running to the best of its ability. 

So you turn to someone whose focus is IT, like Smile IT. We’re a Brisbane-managed service provider offering accounting firms complete peace of mind as we take care of your IT for you. You take care of your accounting clients and we’ll make sure your technology helps you do that. 




We’re all about removing the IT headaches your accounting firm might experience. We want you to enjoy the latest technology and software platforms without any glitches, breakdowns or security issues. That way you can focus on your team’s productivity and on serving your accounting clients better, while we focus on keeping your technology running at an optimal level. 

Here are some of the ways we do this. 


Accounting firms know how important it is to offer high-level services within a clients budget, so that’s what you can expect from Smile IT. Our managed IT support for accountants is subscription-based, so you pay a set fee that doesn’t allow for bill shock at the end of the month. You can take comfort in this predictability, as well as in the knowledge you can easily scale up or down our IT services as you need them. 

Australian Based Support

Smile IT is based in Tingalpa, Brisbane. We have clients all across Queensland and around Australia, so no matter where you are in the country you can take advantage of our 24/7 IT support. When you ring our help desk, you’re always assured of speaking to someone in Brisbane, with a solid understanding of the Australian context to go along with their advanced IT skills. 

Future Proof

The accounting industry needs to stay one step ahead of technology. Digital transformation can revolutionise your operations and processes, making you more efficient while improving your customer experience. An experienced managed IT solutions provider will match the right technology to your accounting firm, keeping you at the forefront of the tech game and ensuring you’re always operating at your best! 

Disaster Recovery

There’s always a chance your accounting business and client data could be compromised through a catastrophic event such as a flood or fire or cybersecurity breach. If this is the case, you want to have backup systems in place that will allow you to get your accounting firm back up and running in no time at all. We not only ensure your data is backed up and secure, but we make it easy for your accounting business to get back up and running in the event of a catastrophe. 

24/7 Monitoring

We take a proactive approach to supporting your IT environment, basically becoming an off-site IT department for your accounting business. Our monitoring setup means that no matter what time of the day or night it is, we can pick up on a problem with your IT and prevent it snowballing into something bigger. This is extremely important in keeping your network secure and helping pickup on issues before they develop into something damaging. 

Improved Cybersecurity 

If your accounting practice is operating off cloud-based platforms, the security of your client data becomes paramount. You want to do everything you can to keep their financial, tax and accounting data safe, so cybersecurity is very important for accounting firms. Smile IT will ensure your cyber defences are at the highest level possible, installing the necessary antivirus and network protection software and monitoring your system to stay on top of any cyber security threats.

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Chancellors is a boutique firm of Chartered Accountants established in Brisbane in 1934. Independently owned, it’s been operated by three generations of the Chancellor family. Smile IT engaged with Chancellors in 2016 and we’ve established an excellent relationship since.

CCA had an old SBS server in place and was looking to move to a cloud-based architecture. They needed a centralised solution that maintained enterprise-class security and ease of access. They also needed to update the hardware as part of their infrastructure review and renewal.

Smile IT implemented the following:

  • Migrate email services to Microsoft 365 from Exchange 2010
  • Implement Microsoft 365 features including advanced security and reporting; threat protection; two-factor authentication; conditional access
  • Procure and install new workstations for all users
  • Configure AzureAD for SSO and management of devices using corporate policies
  • Configure secure remote access via IPSEC VPN
  • Migrate company data from the server to SharePoint online

The move from traditional on-premise infrastructure to Microsoft 365 has provided CCA with a centralised system for email and document collaboration. This system includes enterprise-class security and availability, and has been successful for the organisation.

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Balanced Business Accounting (BBA) and Smile IT have been working together for the last 13 years. Matt (BBA Principal) and Peter (Smile IT) have together developed an IT platform to support several phases of business growth.

We’ve successfully delivered the following projects for BBA:


If you run an accounting firm and want to enjoy the benefits of managed retail IT services, get in touch with the form below. We have clients all across Brisbane and Australia and would love to help you embrace digital transformation.

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