Smile IT Recommended Technology Platform
Please note that these our current recommendations. They may change from time to time and this list will be updated as and when this happens.
Firewall |
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| Ubiquiti (for simple settings)
Sophos Less than 3 years old Security subscription needs to be current Fortinet |
Cisco, PFsense, WatchGuard
Less than 3 years old Security subscription needs to be current Fortinet |
ISP Provided router
Consumer grade router Any equipment over 3 years old |
Physical Switch |
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| Ubiquiti
Cisco Juniper Less than 3 years old Management console required |
Dell
HP Less than 3 years old Management console required |
Consumer grade
Any equipment over 3 years old No ethernet devices |
Wireless Access Point and Point-to-Point |
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| Ubiquiti
Aruba Less than 3 years old Management console required |
Cisco
Less than 3 years old Management console required |
Consumer grade
Any equipment over 3 years old No ethernet devices No manageable devices |
Uninterruptible Power Supply (UPS) |
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| APC, Eaton
Less than 3 years old Requires an active network card |
Dell
Less than 3 years old Requires an active network card |
Consumer grade
Any equipment over 3 years old No management capabilities |
4G Router |
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| Digi modem
Teltonika Less than 5 years old |
Consumer grade
Any equipment over 5 years old |
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NBN/ADSL Modem |
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| Billion, Draytek ADSL/VDSL modem
Less than 3 years old |
Consumer grade
Any equipment over 3 years old |
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Server Operating System |
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| WindowsServer 2019
WindowsServer 2016 Linux (not on community edition) on the last version |
Linux community edition on the last version (best effort support) | AS400
Unix OS WindowsServer 2008 and Older |
Physical Server |
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| Dell
Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
HP, IBM, Lenovo
Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
Other brands or whitebox
Over 5 years old No hardware warranty |
SAN & NAS |
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| DELL/EMC
DELL/EquaLogics DELL SYNOLOGY Less than 5 years old Device needs to be under hardware warranty from manufacturer |
HP, QNAP | Consumer grade
Whitebox\Custom Over 5 years old No hardware warranty |
Databases |
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| SQLserver | MySQL, PosgreSQL
Only last main version |
Other databases
Older version |
Virtualization |
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| Hyper-V
Azure Supported version |
VMWare
AWS Supported version |
Linux Based hypervisor
Unsupported version of hypervisor |
Backup |
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| Acronis
Dropsuite |
Storagecraft
Azure Backup Veeam |
Any other product |
Line of Business Application |
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| Supported version with support in Australia and an approved OS and hardware | Self-developed Software
Software with no current support |
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Desktops/Laptops |
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| Dell
Less than 5 years old under warranty OS under active support by Microsoft Professional or Enterprise version |
Lenovo, Microsoft, HP, Apple
Less than 5 years old under warranty OS under active support by Microsoft Professional or Enterprise version |
Other brands or whitebox
Over 5 years old No Professional or Enterprise version Altered devices
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Productivity Suite |
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| Office365
Office2013/2016/2019/365 |
OpenSource Version
Other editor software Unsupported versions |
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Printer |
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| Brother | Fuji Xerox with current support from printer provider
Ricoh HP Kyocera |
Other printers |
Antivirus -EndPoint Protection |
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| Smile IT managed Bit-Defender endpoint security suite
Sophos |
All Other AV and endpoint security | |
Mobile Device Management |
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| Azure In-tune
Scalefusion |
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Phone Systems |
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| Yealink phone system
Smile IT Cloud Phones Teams Calling Less than 4 years |
Any other phone systems supplied by 3rd parties are supported by the provider | |
PBX |
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| Smile IT Virtual PBX Teams Calling |
Any other systems | |
Email system |
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| Office365 | Gsuite | Dedicated email hosting |
WebHosting Platform |
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| Smile IT Hosting
Wix |
Azure | Hosting outside Australia |
CMS Platform |
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| WordPress
Wix |
Joomla, Drupal
Any Specific hosting platform tool |
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DNS Hosting |
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| Smile Hosting
Wix Office365 Azure DNS Cloudflare |
Melbourne IT DNS
TPP Wholesale Netregistry |
Hosting outside Australia |
Mobile Phone/Tablet |
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| Apple, Samsung
Version supported by manufacturer Proof of purchase Managed by Mobile Device Management platform Less than 2 years old for phones Less than 3 years old for tablets |
Other brands
Over 2 years old for phones Over 3 years old for tablets |
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