Smile IT Recommended Technology Platform

Please note that these our current recommendations. They may change from time to time and this list will be updated as and when this happens.

Firewall

Ubiquiti (for simple settings)

Sophos

Less than 5 years old

Security subscription needs to be current

Cisco, PFsense, WatchGuard

Less than 5 years old

Security subscription needs to be current

ISP Provided router

Consumer grade router

Any equipment over 5 years old

Physical Switch

Ubiquiti

Cisco

Less than 5 years old

Management console required

Dell
HPLess than 5 years oldManagement console required
Consumer grade

Any equipment over 5 years old

No ethernet devices

Wireless Access Point and Point-to-Point

Ubiquiti

Less than 5 years old

Management console required

Cisco

Less than 5 years old

Management console required

Consumer grade

Any equipment over 5 years old

No ethernet devices

No manageable devices

Uninterruptible Power Supply (UPS)

APC, Eaton

Less than 5 years old

Requires an active network card

Dell

Less than 5 years old

Requires an active network card

Consumer grade

Any equipment over 5 years old

No management capabilities

4G Router

Digi modem

Teltonika

Less than 5 years old

Consumer grade

Any equipment over 5 years old

NBN/ADSL Modem

Billion, Draytek ADSL/VDSL modem

Less than 5 years old

Consumer grade

Any equipment over 5 years old

Server Operating System

WindowsServer 2019

WindowsServer 2016

WindowsServer 2012R2

Linux (not on community edition) on the last version

Linux community edition on the last version (best effort support)AS400

Unix OS

WindowsServer 2008 and Older

Physical Server

Dell

Less than 5 years old

Production servers need to be under hardware warranty from manufacturer

HP, IBM, Lenovo

Less than 5 years old Production servers need to be under hardware warranty from manufacturer

Other brands or whitebox

Over 5 years old

No hardware warranty

SAN & NAS

DELL/EMC

DELL/EquaLogics

DELL

SYNOLOGY

Less than 5 years old

Device needs to be under hardware warranty from manufacturer

HP, QNAPConsumer grade

Whitebox\Custom

Over 5 years old

No hardware warranty

Databases

SQLserverMySQL, PosgreSQL

Only last main version

Other databases

Older version

Virtualization

Hyper-V

Azure

Supported version

VMWare

AWS

Supported version

Linux Based hypervisor

Unsupported version of hypervisor

Backup

Acronis

Dropsuite
(Subscription or support agreement required)

Storagecraft

Azure Backup

Veam
(Subscription or support agreement required)

Any other product

Line of Business Application

Supported version with support in Australia and an approved OS and hardwareSelf-developed Software

Software with no current support

Desktops/Laptops

Dell

Less than 5 years old under warranty

OS under active support by Microsoft

Professional or Enterprise version

Lenovo, Microsoft, HP, Apple

Less than 5 years old under warranty

OS under active support by Microsoft

Professional or Enterprise version

Other brands or whitebox

Over 5 years old

No Professional or Enterprise version

Altered devices

 

Productivity Suite

Office365

Office2013/2016/2019

 GoogleOpenSource Version

Other editor software

Unsupported versions

Printer

BrotherFuji Xerox with current support from printer provider

Ricoh

HP

Kyocera

Other printers

Antivirus -EndPoint Protection

Smile IT managed Bit-Defender endpoint security suiteSophosAll Other AV and endpoint security

Mobile Device Management

Azure In-tune

Phone Systems

Yealink phone system

Smile IT Cloud Phones

Teams Calling

Less than 4 years

Any other phone systems supplied by 3rd parties are supported by the provider

PBX

Smile IT Virtual PBX
Teams Calling
Any other systems

Email system

Office365GsuiteDedicated email hosting

WebHosting Platform

Smile IT Hosting

Wix

AzureHosting outside Australia

CMS Platform

WordPress

Wix

Joomla, Drupal

Any Specific hosting platform tool

DNS Hosting

Smile Hosting

Wix

Office365

Azure DNS

Melbourne IT DNS

TPP Wholesale

Netregistry

Hosting outside Australia

Mobile Phone/Tablet

Apple, Samsung

Version supported by manufacturer

Proof of purchase

Managed by Mobile Device Management platform

Less than 2 years old for phones

Less than 3 years old for tablets

Other brands

Over 2 years old for phones

Over 3 years old for tablets

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