Enterprise Grade IT Without the Large IT Department

By Peter Drummond0 CommentsMSP

In the early stages of growth, most businesses are too busy focusing on customers, staff, and operations to think much about their IT. That’s fine for a while, until the IT starts to become a problem. Systems that were ticking along fine with a small number of staff start to…

IT Offboarding when an Employee Leaves Your Business

By Peter Drummond0 CommentsMSP

We all have a certain level of staff turnover at our businesses, in fact it’s inevitable and even healthy. How you handle departing hires from an IT standpoint can be the difference between a security liability or a clean and cost-effective transition. When your employee walks out the company doors…

The Technology Behind RideScore: Driving A 55% Increase In Active School Travel

By Peter Drummond0 CommentsClient Stories

Your IT Onboarding Process Needs an Owner. Here’s Why.

By Peter Drummond0 CommentsMSP

There’s a lot that happens when a new employee starts working at your business. Between the paperwork, the introductions and the schedule planning, IT onboarding can get lost in the noise. It either happens properly or it doesn’t, and often a successful setup comes down to one thing: whether or…

Five IT Steps You Can’t Skip When Onboarding a New Employee

By Peter Drummond0 CommentsMSP

Taking on a new hire is the start of a journey for the employee and your business. There are a lot of moving parts – HR, paperwork, training and of course, IT setup. There are good ways to do all of the above, and then there are ways that can…

What Happens to Data in a Public AI Tool?

By Peter Drummond0 CommentsArtificial Intelligence

AI has exploded in the workplace, with new tools designed to make us work smarter and faster popping up every day. It’s hard to keep up, and as management teams or business owners it’s hard to maintain control. Most companies simply aren’t – only 43% of businesses across the world…

Five Impacts of Poor SharePoint Structure

By Peter Drummond0 CommentsMicrosoft 365

SharePoint is the world’s most widely used business document management and collaboration system. Over 200 million users across hundreds of thousands of global organisations rely on it as part of Microsoft 365. It sits at the centre of operations – a portal for policies, documents, project files and intellectual property…

From Chat to a Command Centre: AI in Microsoft Teams

By Peter Drummond0 CommentsArtificial Intelligence

Microsoft Teams has become the place Australian businesses go to communicate digitally. Chats, video calls, webinars, conferences, collaboration – it does it all, and it does it well. No wonder over a million companies across the world use it. But as hybrid work became the new standard, we got overloaded…

5 Reasons Data Quality Is Your AI Superpower

By Peter Drummond0 CommentsArtificial Intelligence

We’re out of the experimentation phase with AI – its usage has become an expectation, featuring strongly in the operations of businesses of all sizes. Think about how Microsoft Copilot is embedded in your workload – answering questions, writing emails, summarising documents. It’s a valuable tool and becoming more so.…

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The Smile IT Blog

Enterprise Grade IT Without the Large IT Department

IT Offboarding when an Employee Leaves Your Business

The Technology Behind RideScore: Driving A 55% Increase In Active School Travel

Your IT Onboarding Process Needs an Owner. Here’s Why.

Five IT Steps You Can’t Skip When Onboarding a New Employee

What Happens to Data in a Public AI Tool?

Five Impacts of Poor SharePoint Structure

From Chat to a Command Centre: AI in Microsoft Teams

5 Reasons Data Quality Is Your AI Superpower