Connectwise manage tickets completed

50,000 Tickets Completed It’s been some journey but the Smile IT tech team can give themselves a huge pat on the back as they recently closed their 50,000th support ticket! This is a huge milestone for us as we continue in our quest to be Brisbane’s best managed service provider…
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smile IT annversary

David’s 6th Smile IT Anniversary

Six years ago, David made the move up country to Queensland from Victoria, starting a new life and looking for a new job. The stars aligned, because we just so happened to be looking for reliable, sharp people to help grow our Brisbane Managed Service Provider business.  He applied, interviewed,…
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mothers day classic

Raising Awareness for Breast Cancer

On 8th May the Mother’s Day Classic celebrated 25 years of raising awareness about breast cancer in Australia. Across the country tens of thousands of Australians from all walks of life and of all ages dressed up in pink and showed support for the breast cancer sufferers around the country.…
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brisbane customer portal web

Our Enhanced Customer Support Portal

In the world of Managed IT Services, customer portals have developed in importance over the years. Today, they’re regarded as essential for clear communications with the MSP and provider, improving response times and the overall client experience. For leading MSP’s, they’re the main touchpoint between them and their clients. It…
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simple GRC solution

An Easy, Flexible GRC Solution

In an uncertain business world, ensuring stability and resilience within your company will more than help you sleep better at night. It’ll keep you prepared for the unexpected and maximise your project outcomes. That’s the beauty of GRC, which is what we’re going to look at today. Before we talk…
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15 years Smile IT

15 Years of Smile IT

15 years ago Smile IT founding member Peter Drummond took a leap of faith. With a dream, a positive attitude and some impressive IT skills he started his own company, Smile IT, using his garage as an office. It was a bold move, and one that grew abundant fruit. A…
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