Want to Work At Smile IT?
Are you an out-of-the-box thinker? A progressive professional with a great work ethic? A friendly tech junkie who loves being part of a hard working team? Then you’re going to fit right in at Smile IT! Come be a part of Brisbane’s favourite IT solutions company.
Smile IT Careers
There are plenty of good reasons to embark on a career with Smile IT. We’re a forward thinking tech company offering diverse roles to people who love to be challenged and are prepared to work hard to maximise the opportunities they’re given.
We have a team at the top of their game, with diverse skillsets that allow us to offer IT consulting, governance and control, business intelligence, cyber security, IOT, industrial projects and sustainability. They enjoy a funky office space, a strong corporate culture and an inclusive, progressive work environment.
Below are the current openings we have at Smile IT. Even if you’re not a match for one of these, reach out if you feel inspired by our brand and would love to work for us. Opportunities always come up, so show us what you’ve got!
Support Technician
Location: Tingalpa, QLD
Type: Full Time
Grow your career at Smile IT! We are seeking a highly motivated and skilled Support Technician to join our head office full time in Tingalpa!
About the Role:
You’ll play a key part in ensuring end-user success by delivering reliable, responsive IT support, meeting SLAs and confidently managing client expectations.
As a Support Technician, you’ll have experience dealing with high volume tickets, supporting 25-500 users across varied environments and exposure to various technologies (M365, AD, Networking, AV, Backups).
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
- Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
What You Will Do:
- Resolve IT issues efficiently, both remotely and onsite with regular on call support.
- Diagnose and address hardware, software, network or cloud issues.
- Ensure timely resolutions of request, manage client expectations, and follow up for satisfaction.
- Install, configure, and maintain IT systems, providing training as required.
- Analyse client environments to recommend solutions, reduce risk and improve efficiency.
- Share expertise and mentor junior technicians to build team knowledge.
- Stay informed on IT trends, technologies, and relevant certifications.
- Maintain accurate documentation for systems, changes, and compliance.
What You Will Bring:
- 2 to 4 years’ experience in similar role (MSP desirable).
- A reliable & proactive attitude with strong problem-solving abilities and attention to detail.
- Proficiency in diagnosing and troubleshooting issues related to Windows and Mac operating systems, hardware, and common software applications.
- Ability to document processes thoroughly, follow technical instructions, and assist with system upgrades and installations.
- Strong documentation and stakeholder communication skills.
- Skills in developing IT roadmaps and driving service improvement.
- Experience in mentoring junior staff and fostering team growth.
- Relevant certifications (MS-102, MD-102, AZ-104) are a plus.
Additional Requirements
A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.
If you are passionate about technology and have the skills and experience we are looking for, please send your cover letter & resume to careers@smileit.com.au.
Service Delivery Manager
Location: Tingalpa. Brisbane, QLD
Type: Full Time
Smile IT is seeking a proactive Service Delivery Manager to oversee the day-to-day delivery of IT support services. In this pivotal role, you’ll ensure SLA targets are consistently met, ticket queues flow smoothly, and client issues are resolved with speed and professionalism.
You’ll lead and inspire a team of technicians, manage escalations with confidence, and build strong client relationships at an operational level – delivering reliable BAU service every day.
This is a fulltime position based at our Tingalpa head office, offering the chance to make a real impact in a fast-paced MSP environment.
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Key Responsibilities
- Lead and manage a team of service desk professionals, including setting performance expectations, providing coaching and mentoring, conducting 1:1s, and supporting career development.
- Manage a portfolio of customer service accounts, focusing on operational delivery, relationship management, and service improvements.
- Oversee BAU service delivery including incidents, changes, SLAs, and escalations.
- Escalate high-priority incidents and communicate updates to clients and stakeholders.
- Collaborate with the Head of Service Delivery to drive client success and satisfaction.
- Lead continuous improvement initiatives across service processes and documentation.
- Work cross-functionally with technical, project, and systems teams to streamline service workflows.
- Stay informed about industry best practices, emerging technologies, and trends in IT service management.
What You’ll Bring
- 3 to 5 years’ experience in a Service Delivery Manager or similar role. MSP experience is highly desirable.
- Proven customer-facing experience, including handling escalations, difficult conversations, and regular client interactions.
- Demonstrated experience overseeing ticket queues, escalations, and SLA-driven service environments.
- Solid technical grounding with Microsoft 365, Azure AD, endpoint management, and basic networking concepts.
- Leadership experience managing and developing technical support teams through coaching, mentoring, and performance reviews.
- Practical use of Ticketing tools (Halo PSA strongly preferred; ConnectWise, Autotask, Jira acceptable).
- Solid understanding of ITIL processes and service metrics.
- Excellent organisational skills in prioritisation, scheduling, coverage, and documentation workflows (IT Glue preferred).
- A calm, reliable, and structured attitude under pressure, with a proactive and improvement minded approach.
Additional Requirements
A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.
Ready to take the next step?
Send your cover letter & resume to careers@smileit.com.au and help us deliver IT services with excellence and a smile.