Want to Work At Smile IT?
Are you an out-of-the-box thinker? A progressive professional with a great work ethic? A friendly tech junkie who loves being part of a hard working team? Then you’re going to fit right in at Smile IT! Come be a part of Brisbane’s favourite IT solutions company.
Smile IT Careers
There are plenty of good reasons to embark on a career with Smile IT. We’re a forward thinking tech company offering diverse roles to people who love to be challenged and are prepared to work hard to maximise the opportunities they’re given.
We have a team at the top of their game, with diverse skillsets that allow us to offer IT consulting, governance and control, business intelligence, cyber security, IOT, industrial projects and sustainability. They enjoy a funky office space, a strong corporate culture and an inclusive, progressive work environment.
Below are the current openings we have at Smile IT. Even if you’re not a match for one of these, reach out if you feel inspired by our brand and would love to work for us. Opportunities always come up, so show us what you’ve got!
Systems Engineer
Location: Brisbane, QLD
Industry: Help Desk & IT Support (Information & Communication Technology)
Type: Full Time
Smile IT is searching for an experienced Systems Engineer to join our team on a full-time basis in Tingalpa!
About the Role:
You’ll be the go-to technical expert – guiding team members, managing complex IT requests, and delivering solutions both remotely and onsite. You will play a key role in driving customer satisfaction, ensuring the stability of client environments and enhancing IT maturity.
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
- Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Key Responsibilities
As the Subject Matter Expert (SME) for assigned clients and select technologies or platforms, you will:
- Resolve complex technical incidents to minimise downtime and ensure continuity.
- Provide technical direction, take ownership of escalations, and mentor team members to build capability.
- Install, configure, and maintain IT systems, offering training where required.
- Stay informed on emerging IT trends, technologies, and relevant certifications to maintain expertise.
- Conduct regular health checks to identify risks and maintain optimal performance.
- Drive IT maturity through the implementation of Smile IT gold standards.
- Collaborate with Account Managers to develop and maintain strategic IT roadmaps.
- Maintain accurate records for systems, changes, and compliance requirements.
- Support team members with ad hoc tasks and projects as request as needed.
Skills & Experience:
- 10 years of relevant experience in systems engineering or similar client facing roles.
- Excellent troubleshooting, documentation, and communication abilities.
- Ability to develop and execute IT roadmaps in collaboration with stakeholders.
- Be a strategic thinker with a proactive approach to challenges.
- An innovative, confident problem-solver who thrives in dynamic environments.
- Strong leadership skills to support the growth and development of junior team members.
Additional Requirements
A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.
Please send your cover letter & resume to careers@smileit.com.au outlining your relevant experience.
Service Delivery Manager
Location: Brisbane, QLD
Industry: Management (Information & Communication Technology)
Type: Full Time
Smile IT is seeking a proactive Service Delivery Manager to oversee the day-to-day delivery of IT support services. In this pivotal role, you’ll ensure SLA targets are consistently met, ticket queues flow smoothly, and client issues are resolved with speed and professionalism.
You’ll lead and inspire a team of technicians, manage escalations with confidence, and build strong client relationships at an operational level – delivering reliable BAU service every day.
This is a full-time position based at our Tingalpa head office, offering the chance to make a real impact in a fast-paced MSP environment.
Why Choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Key Responsibilities
- Lead and manage a team of service desk professionals, including setting performance expectations, providing coaching and mentoring, conducting 1:1s, and supporting career development.
- Manage a portfolio of customer service accounts, focusing on operational delivery, relationship management, and service improvements.
- Oversee BAU service delivery including incidents, changes, SLAs, and escalations.
- Escalate high-priority incidents and communicate updates to clients and stakeholders.
- Collaborate with the Head of Service Delivery to drive client success and satisfaction.
- Lead continuous improvement initiatives across service processes and documentation.
- Work cross-functionally with technical, project, and systems teams to streamline service workflows.
- Stay informed about industry best practices, emerging technologies, and trends in IT service management.
What You’ll Bring
- 3 to 5 years’ experience in a Service Delivery Manager or similar role. MSP experience is highly desirable.
- Proven customer-facing experience, including handling escalations, difficult conversations, and regular client interactions.
- Demonstrated experience overseeing ticket queues, escalations, and SLA-driven service environments.
- Solid technical grounding with Microsoft 365, Azure AD, endpoint management, and basic networking concepts.
- Leadership experience managing and developing technical support teams through coaching, mentoring, and performance reviews.
- Practical use of Ticketing tools (Halo PSA strongly preferred; ConnectWise, Autotask, Jira acceptable).
- Solid understanding of ITIL processes and service metrics.
- Excellent organisational skills in prioritisation, scheduling, coverage, and documentation workflows (IT Glue preferred).
- A calm, reliable, and structured attitude under pressure, with a proactive and improvement minded approach.
Additional Requirements
A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.
Ready to take the next step?
Send your cover letter & resume to careers@smileit.com.au and help us deliver IT services with excellence and a smile.