Want to Work At Smile IT?

An exciting new role has opened at Smile IT! We are searching for an experienced and motivated Senior Systems Engineer to join our Projects Team full time.

The role is primarily based out of our Tingalpa head office or remotely with client site visits across Southeast Queensland and occasional planned regional travel.

About the Role:

This is the senior technical delivery seat in our Projects Team. You’ll own the technical outcome of infrastructure and cloud projects from design through to build, cutover, handover and documentation – and you will lift the standard of the work around you through peer review and mentoring.

You’ll engage directly with clients to gather requirements, define scopes of work and deliver solutions aligned to Smile IT standards. Project scheduling and commercials sit with our Head of Projects, which means you get to focus on the technical delivery.

Why choose Smile IT?

Smile IT is one of Brisbane’s leading IT service companies – known for going the extra mile to keep clients on track, with smiles on their faces.

Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from initial onboarding through to supporting their custom solution developments.

By joining Smile IT, you’ll be part of an awesome forward-thinking team offering endless possibilities.

• Be involved with a supportive, fun workplace where customer service is the standard.

• Join an established and growing tech team, providing career development opportunities.

• Work with modern tooling — we are one of the first MSPs in Australia to build AI into how we deliver work.

• Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!

Key Responsibilities:

• Lead the design and implementation of infrastructure and cloud projects, including servers, virtualisation, storage, Microsoft 365 and Azure.

• Design and deliver supporting network infrastructure, including switching, firewalls, wireless and site-to-site VPN.

• Produce solution designs, network diagrams and bills of materials that are practical, supportable and aligned with Smile IT standards.

• Plan and lead change windows, including occasional out-of-hours work where the client environment requires it.

• Engage with clients to gather requirements and develop scopes of work and support pre-sales with technical scoping and effort estimation.

• Troubleshoot and resolve complex issues during project deployments, remotely and on site.

• Peer review designs and builds produced by other engineers before they reach the client.

• Mentor junior engineers and act as the technical escalation point for complex project issues.

• Maintain accurate documentation and run structured handovers into our Service Delivery team at project close.

• Keep accurate time and project notes in our PSA so delivery stays visible.

• Stay up to date with emerging technologies and certifications relevant to the role.

Skills & Experience:

• 7 years of relevant experience in systems engineering or similar client facing roles. 
• Strong in network configurations and troubleshooting (Fortinet, Sophos, Ubiquiti).
• Strong in server virtualisation, storage and management (Windows Server, Active Directory, Entra ID).
• Strong documentation and communication abilities.
• Ability to develop and execute IT roadmaps in collaboration with stakeholders.  
• Be a strategic thinker with a proactive approach to challenges.  
• An innovative, confident problem-solver who thrives in dynamic environments.  
• Strong leadership skills to support the growth and development of junior team members.

Desirable:

• Microsoft certifications (AZ-104, AZ-800/801 or equivalent).

• Experience in mining, resources or another heavy-industry vertical.

• Exposure to OT/ICS network segregation and industrial environments.

• Familiarity with HaloPSA, IT Glue, NinjaOne, Acronis and UniFi.

• Prior mentoring or technical lead responsibility.

Additional Requirements

A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.  

Come make a true difference at Smile IT!