Want to Work At Smile IT?

Are you an out-of-the-box thinker? A progressive professional with a great work ethic? A friendly tech junkie who loves being part of a hard working team? Then you’re going to fit right in at Smile IT! Come be a part of Brisbane’s favourite IT solutions company. 

Smile IT Careers

There are plenty of good reasons to embark on a career with Smile IT. We’re a forward thinking tech company offering diverse roles to people who love to be challenged and are prepared to work hard to maximise the opportunities they’re given.

We have a team at the top of their game, with diverse skillsets that allow us to offer IT consulting, governance and control, business intelligence, cyber security, IOT, industrial projects and sustainability. They enjoy a funky office space, a strong corporate culture and an inclusive, progressive work environment.

Below are the current openings we have at Smile IT. Even if you’re not a match for one of these, reach out if you feel inspired by our brand and would love to work for us. Opportunities always come up, so show us what you’ve got!

Systems Engineer

Location: Tingalpa, QLD

Industry: Help Desk & IT Support (Information & Communication Technology)

Type: Full Time

Smile IT is searching for an experienced Systems Engineer to join our team on a full-time basis in Tingalpa!

About the Role:

You’ll be the go-to technical expert – guiding team members, managing complex IT requests, and delivering solutions both remotely and onsite. You will play a key role in driving customer satisfaction, ensuring the stability of client environments and enhancing IT maturity.

Why choose Smile IT?   

Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.

Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.

By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.

  • Be involved with a supportive, fun workplace where customer service is the standard.
  • Join an established and growing tech team, providing career development opportunities.
  • Skill up with  certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
  • Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!

Key Responsibilities

As the Subject Matter Expert (SME) for assigned clients and select technologies or platforms, you will:

  • Resolve complex technical incidents to minimise downtime and ensure continuity.
  • Provide technical direction, take ownership of escalations, and mentor team members to build capability.
  • Install, configure, and maintain IT systems, offering training where required.
  • Stay informed on emerging IT trends, technologies, and relevant certifications to maintain expertise.
  • Conduct regular health checks to identify risks and maintain optimal performance.
  • Drive IT maturity through the implementation of Smile IT gold standards.
  • Collaborate with Account Managers to develop and maintain strategic IT roadmaps.
  • Maintain accurate records for systems, changes, and compliance requirements.
  • Support team members with ad hoc tasks and projects as request as needed.

Skills & Experience: 

  • 10 years of relevant experience in systems engineering or similar client facing roles.
  • Excellent troubleshooting, documentation, and communication abilities.
  • Ability to develop and execute IT roadmaps in collaboration with stakeholders.
  • Be a strategic thinker with a proactive approach to challenges.
  • An innovative, confident problem-solver who thrives in dynamic environments.
  • Strong leadership skills to support the growth and development of junior team members.

Additional Requirements

A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.

Please send your cover letter & resume to careers@smileit.com.au outlining your relevant experience.

Support Technician

Location: Tingalpa, QLD

Industry: Help Desk & IT Support (Information & Communication Technology)

Type: Full Time

Grow your career at Smile IT! We are seeking a highly motivated and skilled Support Technician to join our head office full time in Tingalpa!

About the Role:

You’ll play a key part in ensuring end-user success by delivering reliable, responsive IT support, meeting SLAs and confidently managing client expectations.

As a Support Technician, you’ll have experience dealing with high volume tickets, supporting 25-500 users across varied environments and exposure to various technologies (M365, AD, Networking, AV, Backups).Why choose Smile IT?   

Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.    Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.    By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.

  • Be involved with a supportive, fun workplace where customer service is the standard.
  • Join an established and growing tech team, providing career development opportunities.
  • Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
  • Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!  

What You Will Do:

  • Resolve IT issues efficiently, both remotely and onsite with regular on call support.
  • Diagnose and address hardware, software, network or cloud issues.
  • Ensure timely resolutions of request, manage client expectations, and follow up for satisfaction.
  • Install, configure, and maintain IT systems, providing training as required.
  • Analyse client environments to recommend solutions, reduce risk and improve efficiency.
  • Share expertise and mentor junior technicians to build team knowledge.
  • Stay informed on IT trends, technologies, and relevant certifications.
  • Maintain accurate documentation for systems, changes, and compliance.

What You Will Bring:

  • 2 to 4 years’ experience in similar role (MSP desirable).
  • A reliable & proactive attitude with strong problem-solving abilities and attention to detail.
  • Proficiency in diagnosing and troubleshooting issues related to Windows and Mac operating systems, hardware, and common software applications.
  • Ability to document processes thoroughly, follow technical instructions, and assist with system upgrades and installations.
  • Strong documentation and stakeholder communication skills.
  • Skills in developing IT roadmaps and driving service improvement.
  • Experience in mentoring junior staff and fostering team growth.
  • Relevant certifications (MS-102, MD-102, AZ-104) are a plus.

Additional Requirements

A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.

If you are passionate about technology and have the skills and experience we are looking for, please send your cover letter & resume to careers@smileit.com.au.

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