OUR NETWORK MANAGEMENT SERVICES
Smile IT ensures your IT environment is up and running reliably and efficiently around-the-clock. We offer comprehensive support, including planning, design, implementation, maintenance, and optimisation of your infrastructure.
With continuous monitoring, alerting and proactive maintenance, we keep an eye on your assets and ensure they are up-to-date and performing optimally. Our team are happy to hop on a remote support call or make our way to any on-site location to diagnose and resolve any issues.
Network Management Services
Our maintenance and support services includes:
- Unlimited remote business hours support for core network infrastructure.
- After hours support responding to network or device faults or lack of resources
- Remote troubleshooting of internet service provider issues via contacting the vendor.
- Remote troubleshooting for infrastructure devices including switches, Wi-Fi access points, and firewall issues.
- Proactive maintenance of infrastructure
- Secure infrastructure including making adjustments to firewalls on request.
Managed device monitoring includes:
- Monitoring of server and network device health for resource exhaustion and faults.
- Alerting and warning notification can be configured to alert nominated personnel
- Proactive and reactive maintenance and support
Management of physical and virtual servers to ensure availability for business operations. This includes:
- System monitoring for disk, storage, and processor utilisation
- Active Directory management
- Storage management for NAS and other storage devices
- Updates, hotfixes and firmware updates
- Certificate management
- Manage local security policies and firewalls
- File system management
- Backup and restoration of servers, applications, and databases
- Manage file and print services
- Maintain server configuration documentation
Manage virtual data centre environment including clusters, hardware and OS instances:
- Manage configuration and availability
- Add, change, and delete virtual resources
- Manage gateways and firewalls
- Manage VPN and other remote access services
Support for print server and end user printing.
Includes clearing and resetting printer queues, troubleshooting printer connectivity issues, installing server drivers as per vendor instruction, basic printer configuration, troubleshooting printer hardware issues (contacting vendor support) and warranty claiming process for printers supplied by Smile IT. Also includes the management of printer mapping group policies and drivers.
Maintain standard operating environment to ensure physical and virtual devices are effectively maintained and operate uniformly. This includes the design, build, deployment and upgrades necessary to maintain the environment’s integrity and functionality.
Our email management services includes:
- Integration and sync services
- Mailbox management
- Email troubleshooting
- Global address lists
- Email security
- Distribution services
Manage Active Directory records and structures including domains and trusts, users and consumers, sites and services. Our services include:
- Manage AD services with Azure, and other hardware and application platforms
- Manage Group Policy
- Manage Microsoft 365 tenancy
- Account and user management
- Virtual data centre environment
Managing all site network devices. This service includes:
- Manage and coordinate third-party hardware providers for problem diagnosis and resolution
- Maintain network configuration documentation
- Add, change, delete of network devices, including installation and configuration
Management of phones and PBX systems. Our services include:
- Call centre management
- Manage hunt groups
- Manage messaging rules
- Manage voice menu systems
- User management