Blog

The Smile IT Blog

We update our blog regularly with IT industry news and all the lowdown from the world of Managed IT Services. Follow it for insights into the software we use, the industries we serve and other tech-related topics that grab our interest. Thanks for visiting, and get in touch if we can answer any of your questions!

benefits of digital transformation

Seven Benefits of Digital Transformation

By Peter Drummond0 CommentsHelpful Tech
Integrating digital technologies into all facets of a business is changing the way we operate for the better. It’s called digital transformation, and it’s the ultimate leveraging of technology to help a business progress. You can read our post on the definition of digital transformation here, and today we want…
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what is digital transformation

What is Digital Transformation?

By Peter Drummond0 CommentsHelpful Tech
No doubt you’ve heard the phrase ‘digital transformation’ at your workplace or in the media or perhaps even from your IT company. It’s gained traction over the last couple of years as the ‘work from home’ movement really took shape and companies had to start looking at making their tech…
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Connectwise manage tickets completed

50,000 Tickets Completed

By Peter Drummond0 CommentsSmile IT News
It’s been some journey but the Smile IT tech team can give themselves a huge pat on the back as they recently closed their 50,000th support ticket! This is a huge milestone for us as we continue in our quest to be Brisbane’s best managed service provider and an indicator…
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mothers day classic

Raising Awareness for Breast Cancer

By Peter Drummond0 CommentsSmile IT News
On 8th May the Mother’s Day Classic celebrated 25 years of raising awareness about breast cancer in Australia. Across the country tens of thousands of Australians from all walks of life and of all ages dressed up in pink and showed support for the breast cancer sufferers around the country.…
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brisbane customer portal web

Our Enhanced Customer Support Portal

By Peter Drummond0 CommentsSmile IT News
In the world of Managed IT Services, customer portals have developed in importance over the years. Today, they’re regarded as essential for clear communications with the MSP and provider, improving response times and the overall client experience. For leading MSP’s, they’re the main touchpoint between them and their clients. It…
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Client Support